Hapag-Lloyd has opened a new Quality Service Centre (QSC) in Mauritius. The QSC will explicitly serve Africa, one of Hapag-Lloyd’s fastest growing markets.
Quality Service Centres are an important cornerstone of Hapag-Lloyd´s Strategy 2023. They gather selected functions from different Areas under one roof, enabling synergies and delivering on the Quality Promises towards the customers. Hapag-Lloyd has already established several QSCs around the world – in Atlanta (USA), Suzhou (China), Kuala Lumpur (Malaysia), Mumbai (India), Bogota (Colombia), Viña del Mar (Chile) and Santos (Brazil).
Dheeraj Bhatia, senior managing director, Region Middle East, commented: “Mauritius was chosen because the island provides a modern infrastructure, a skilled workforce as well as a unique mix of spoken languages, especially English and French. This will enable us to serve our customers in their native languages.”
The QSC in Mauritius will begin its operations as of today with around 100 employees. Within the next two years it is expected to double the number of employees and provide great opportunities for graduates or experienced professionals.